Q: My check-in scanner is not working.
A: Check that the Pulse Scanner App is working. You should see a blue triangle with a green circle in the bottom right of the screen. If it is not there, then start the "Pulse Scanner" app on the desktop. Try scanning again, and if it still is not working, contact IT.
Q: I can't log into pulse, it is giving me the error "You are not allowed to access Pulse from this device."
A: The club's pulse login is restricted to the front desk computers only. If you are not using one of these computers, it will not allow you to log into the club account. If you are at one of the front desk computers and still getting this error, try using a different web browser or chrome profile, as it is particular to whatever browser and profile it came with.
Q: I can't log into pulse, it is giving me the error "Your account has been locked out because of a maximum number of incorrect login attempts. You will NOT be able to login until your account is unlocked."
A: Have your General Manager reset the account password, or if they are not around, contact IT and we will unlock the account again.
Q: The Orange TERA POS scanner is not working. It is making a beeping noise different from usual.
A: Two main issues could be happening here. One is that the scanner is simply waking up from its sleep mode. After 5 or 10 minutes the scanner will go to sleep to conserve battery. Pressing the trigger once will wake it up from sleep, and then it can be used to scan products and members back into the POS.
A: The other issue that can happen is three quick beeps. This means that the scanner has lost connection with the computer. Please check that the cable is secure between the scanner charging base and the computer. If it is, unplug the cable and plug it back in again.
Contact IT if neither of these solve the issue.